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IT outsourced help desk would handle a day to day IT Support and Service for users
within your organization with satisfaction while your technical resources would focus on their
areas of specialisation without any interruption.
Specific duties include but are not limited to the following:
Primary responsibility to troubleshoot computer hardware, software or network
Be present on-site in the Help Desk Call Center and available to users requiring technical assistance.
Respond to questions from callers and walk-ins; remotely assist or Desktop support within organization
with technology problems in offices, cleanrooms, and production lines
Support fundamental operations of commonly used software, hardware, and other equipment.
Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using
Call Tracking Software or given procedures and tools.
Other duties as assigned by the IT Manager.
More Information, Please call 02-879-0884 or visit
http://www.scts.co.th/service.html
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